Broken? Defective? Not what you expected? We’ll send a new one – fast.

No endless troubleshooting. No “prove it’s broken” games. If something is wrong with your product, we’ll replace it with zero runaround.

---

How It Works (3 simple steps)

1. Tell us what happened – Email service@supwears.com with your order number and a quick description (a photo helps, but not required for most cases).
2. We ship your replacement – Within 5 business day. You don’t have to wait for us to receive the old one first.
3. Return the defective item – Use the prepaid label we email you. Pack it in any box – we don’t care.

You’re never without a working product. That’s the whole point.

---

What We Replace – No Questions Asked

Issue Replacement policy
Arrived damaged ✅ Free replacement + prepaid return
Missing product or wrong item ✅ Free replacement (keep the wrong one if you want)
You just don’t like it? That’s not replacement – that’s return. See our 30‑day guarantee 😊

---

Exceptions (fair and few)

· Physical damage from drops, spills, or misuse – we’ll offer a discounted replacement (our cost + shipping), because we still want to help.
· Lost or stolen packages after delivery – check with neighbors first; if still missing, we’ll replace once at 50% off as a courtesy.

We won’t hide behind fine print. If it’s our fault, we own it.

---

Why “Hassle‑Free”?

Because we’ve all been there – waiting on hold, repeating the same info, fighting for a simple replacement. That’s not how we treat people.

We replace first, ask questions later.

---

Still Not Sure?

We don’t blame you. Try us once. If your replacement experience isn’t smooth, we’ll refund your original purchase in full – and you keep the replacement.

service@supwears.com | Live chat

---

No stress. No back‑and‑forth. Just a working product, fast.